Privacy Policy

Last update: [ 15/01/2018 ].


This Privacy Statement applies to Ontex BV, with registered office at Genthof 5, 9255 Buggenhout, Belgium, registered in the Crossroad Bank for Enterprises under number VAT BE 0419.457.296 RPR Gent Division Dendermonde (“ONTEX”) and any of its affiliates which control and make use of visitor information collected via the website at the following address (hereafter the “Website”).

If you as a visitor access, choose to register or submit personal data to this Website, you agree to the use of such personal data in accordance with this Privacy Statement. Please note that this Website contains links to other websites that are not operated by ONTEX, for which ONTEX is not responsible and that are not be governed by this Privacy Statement. You should check the relevant third party's website and relevant privacy statements for more information about their processing of your personal data.

Your use of this Website is subject to this Privacy Statement and the Terms of Use available at .

Before submitting personal data to us on certain sections of this Website, you may be asked to electronically accept this Privacy Statement by clicking on "ACCEPT". Your action in clicking on that button and your use of the this Website signifies that you agree to the collection, processing, use and transfer of your personal data as described in this Privacy Statement. Such acceptance and agreement shall be deemed to be as effective as execution of this Privacy Statement by a written signature performed manually by you, and this Privacy Statement shall be deemed to satisfy any writings requirements of any applicable law, notwithstanding that this Privacy Statement is written and accepted electronically. Our records of the date on which you accept this Privacy Statement, and the effective date of all future changes to this Privacy Statement, shall be conclusive evidence as to the effective date.

If you have any questions regarding this Privacy Statement or do not feel that your concerns have been addressed, please direct your questions to:

Information collection

ONTEX shall collect personally identifiable information about you ("personal data") via the Website during the ordering or registration process. Such personal data may consist of, but is not limited to, your name, email address, telephone number, country, birthday, choice of language and profile. During the payment process certain credit card data may be collected to secure payment.

Use of personal data

The visitor's personal data provided will be processed in accordance with applicable data protection and privacy laws and regulations, including the Data Protection Directive 95/46/EC and implementing local laws, as may be amended, replaced or repealed, including by the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”) once it comes into effect on 25 May 2018 (hereinafter, the “Data Protection Laws”). For the purposes of this Privacy Statement, ‘personal data’, ‘data controller’, ‘data processor’, ‘data subject’ and ‘processor/processing’ shall have the same meaning as in the applicable Data Protection Laws.

Ontex acts as data controller in relation to the processing of your personal data and will process your personal data for the following purposes: visitor administration, processing and monitoring of orders and reservations, after-sale services and management of the customer relationship, improving our Website and ONTEX’ products and services and, subject to your consent as required under applicable law, direct marketing for ONTEX’ products and services (including the sending of our newsletter if you subscribe thereto). We will ensure that our marketing activities comply with the applicable law, and implement procedures to obtain necessary consents before sending you emails containing information about ONTEX offerings. You may at any time request that we discontinue sending you such materials.

Each visitor has the right, without having to provide any motivation, to oppose the processing of his or her personal data if this personal data is used for purposes of direct marketing.

Oppositions can be sent, free of charge:

- by e-mail sent to the following e-mail address:

- by sending a letter to the following address : iD Direct, Help Desk, Weldon House, 2nd Floor, NN17 5JG Corby, Northants, United Kingdom.

Each visitor has the right to access and correct personal data processed in the files of ONTEX that relate to him or her, as well as to exercise other rights under applicable Data Protection Laws. This access and correction right may be exercised directly through the Website via the visitor’s account and this free of charge, or by contacting ONTEX at the email address above.

ONTEX takes all reasonable measures to ensure confidentiality of the personal data communicated by the visitor. Each visitor however acknowledges that transmission of personal data via the Internet is never without risk. To the fullest extent permitted by law, the visitor agrees, therefore, that any possible direct or indirect damage that he or she would suffer following an illegal or wrongful use of his or her personal data by third parties who do not have authorization to do so, can never be allocated to nor recovered from ONTEX.

Disclosure of information to third parties

Personal data may be transmitted internationally through the ONTEX worldwide organization or to third parties for the purposes identified below.

When you order a product on the Website, ONTEX may share your personal data with other companies of the ONTEX group (a list of ONTEX affiliates is available at ( in the European Economic Area, acting as data controllers, for the purposes of managing your orders, delivering the products, after-sale services, billing and invoicing, providing assistance, accounting and tax purposes, handling complaints, legal compliance, direct marketing, in accordance with applicable data protection laws.

Although we may provide visitors’ personal data to service providers that process personal data on our behalf, as a data processor, we do not share visitors’ personal data with third parties for secondary or unrelated purposes unless otherwise indicated at the time of collection of the data in accordance with applicable law.

This may include transfers outside the European Economic Area, including in countries that may not offer the same level of data protection as in the European Economic Area. ONTEX will take appropriate safeguards so that personal data remain subject to appropriate level of protection in accordance with applicable Data Protection Law for the purposes identified above. By providing personal data to ONTEX through this Website, you are consenting to such transfers.

Where appropriate or required, personal data may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.

Information security

We have appropriate technical and organizational security measures, including commercial standards of technology and operational security in place to protect the personal data provided by visitors from against accidental or unlawful destruction or accidental loss, alteration unauthorized access, disclosure or transfer, misuse, and against all other unlawful forms of processing, as required under applicable Data Protection Laws.

Children's privacy protection

ONTEX understands the importance of protecting children's privacy in the interactive online world. The Website covered by this privacy policy is not designed for or intentionally targeted at children of 18 years of age or younger.

ONTEX does not sell products for purchase by children. If you are under 18, you may use this Website only with the involvement and supervision of a parent or guardian.

Visitors' questions

If you have any questions or concerns regarding your privacy while using this Website, please contact us at:

Update to this Privacy Statement

If ONTEX changes its privacy practices, an updated version of this Privacy Statement will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Statement. Without prejudice to your rights under applicable law, ONTEX reserves the right to amend this Privacy Statement from time to time to reflect technological advancements, legal and regulatory changes and good business practices.