Social Media Privacy

1. ONTEX' iD (Invisible Solutions for a life in full view) Facebook Privacy Statement

2. ONTEX' iD (Invisible Solutions for a life in full view) Facebook House Rules

3. ONTEX' iD (Invisible Solutions for a life in full view) YouTube Privacy Statement

4. ONTEX' iD (Invisible Solutions for a life in full view) YouTube House Rules

1. ONTEX' iD (Invisible Solutions for a life in full view) Facebook Privacy Statement

Introduction

This privacy statement applies to Ontex BV, with registered office at Genthof 5, 9255 Buggenhout, Belgium, registered in the Crossroad Bank for Enterprises under number VAT BE 0419.457.296 RPR Gent Division Dendermonde (“ONTEX”) and any of its affiliates which control and make use of Visitor (being every person who views, shares, likes, comments and/or takes any other actions with respect to the iD Facebook page, hereinafter: “Visitor”) information collected via the iD Facebook page at the following address: www.facebook.com/iDInvisibleSolutionsForaLifeinFullView

If you as a Visitor access, choose to register or submit personal data to this Facebook Page, you agree to the use of such personal data in accordance with this privacy statement. Please note that this Facebook Page may contain links to other Facebook pages or websites that are not operated by ONTEX, for which ONTEX is not responsible and that are not be governed by this privacy statement. You should check the relevant third party's Facebook page or website and relevant privacy statements for more information about their processing of your personal data.

Your use of this Facebook page is subject to this privacy statement and the iD Facebook House Rules (Click here to see the iD Facebook House Rules).

Your use of the Facebook page signifies that you agree to the collection, processing, use and transfer of your personal data as described in this privacy statement. Such acceptance and agreement shall be deemed to be as effective as execution of this privacy statement by a written signature performed manually by you, and this privacy statement shall be deemed to satisfy any writings requirements of any applicable law, notwithstanding that this privacy statement is written and accepted electronically. Our records of the date on which you accept this privacy statement, and the effective date of all future changes to this privacy statement, shall be conclusive evidence as to the effective date.

If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please direct your questions by writing to us at:

Belgium
Ontex BV
Genthof 5
9255 Buggenhout
Belgium
Email: iddirect-belux@ontexglobal.com

France
18, rue de Croix-BP129
59443 Wasquehal Cedex
France
Email: iddirect-fr@ontexglobal.com

Please be aware that the Facebook Privacy Policy located here is also applicable, this in addition to the application of this privacy statement.

Data Collection

The information entered by the User falls within the scope of the possibility offered by ONTEX on its website to use, free of charges, the webtool intended to inform the User amongst other things on the frequency of orders, product information, education …. (hereinafter called: “Services”).

The information communicated by the User collected in the scope of the Services, consists of, but is not limited to, the number of patients, address, individual product applications, medical information, (hereinafter called: “Data”). The User hereby gives the unequivocal approval to ONTEX to be allowed to use the Data under the terms and conditions mentioned in this Disclaimer.

ONTEX does not keep the collected data for a longer period than legally authorized and in no event longer than necessary for the exercise of the Services desired by the User.

In no event does the use of the Services suppose that a sales agreement or any other agreement is entered into so as to impose any obligations on ONTEX, other than the ones mentioned in this Disclaimer.

Information collection

ONTEX shall collect personally identifiable information about you ("personal data") via the Facebook Page during your visit on the Facebook Page. Such personal data may consist of, but is not limited to, your name, email address, telephone number, country, birthday, choice of language, profile or certain credit or debit card data, and all relevant Facebook profile information as made available/accessible by Facebook.

Use of personal data

The Visitor's personal data provided will be processed in accordance with applicable data protection and privacy laws and regulations, including the Data Protection Directive 95/46/EC and implementing local laws, as may be amended, replaced or repealed, including by the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”) once it comes into effect on 25 May 2018 (hereinafter, the “Data Protection Laws”). For the purposes of this privacy statement, ‘personal data’, ‘data controller’, ‘data processor’, ‘data subject’ and ‘processor/processing’ shall have the same meaning as in the applicable Data Protection Laws.

Ontex acts as data controller in relation to the processing of your personal data and will process your personal data for the following purposes: Visitor administration, processing and monitoring any Comments posted on the Facebook Page, after-sale services and management of the customer relationship, improving our Facebook page and ONTEX’ products and services and, subject to your consent as required under applicable law, direct marketing for ONTEX’ products and services (including the sending of our newsletter if you subscribe thereto) and Visitor re-targetting. We will ensure that our marketing activities comply with the applicable law, and implement procedures to obtain necessary consents before sending you emails containing information about ONTEX offerings. You may at any time request that we discontinue sending you such materials.

Each Visitor has the right, without having to provide any motivation, to oppose the processing of his or her personal data if this personal data is used for purposes of direct marketing.

Oppositions can be sent, free of charge by email to:
Belgium: iddirect-belux@ontexglobal.com
France: iddirect-fr@ontexglobal.com

Or

By sending a letter to the following address:
Belgium:
Genthof,
9255 Buggenhout
Belgium

France:
18, rue de Croix - BP129
59443 Wasquehal Cedex
France

Each Visitor has the right to access and correct personal data processed in the files of ONTEX that relate to him or her, as well as to exercise other rights under applicable Data Protection Laws. This access and correction right may be exercised by contacting Ontex at the email address above. With regard to the access and correction of personal data processed in the files of Facebook, reference is made to Facebook Privacy Policy (see link).

ONTEX takes all reasonable measures to ensure confidentiality of the personal data communicated by the Visitor. Each Visitor however acknowledges that transmission of personal data via Facebook, or more generally via the Internet, is never without risk. To the fullest extent permitted by law, the Visitor agrees, therefore, that any possible direct or indirect damage that he or she would suffer following an illegal or wrongful use of his or her personal data by third parties who do not have authorization to do so, can never be allocated to nor recovered from ONTEX.

Disclosure of information to third parties

ONTEX will make all reasonable efforts with regard to the technical and organizational safety measures in the scope of the processing to be executed.

To that end, ONTEX will use generally accepted and high-quality technological standards and standards of operational safety for the protection against loss, abuse, alteration or destruction of all the Data communicated by the Users.

Liability

Although we may provide Visitors’ personal data to service providers that process personal data on our behalf, as a data processor, we do not share Visitors’ personal data with third parties for secondary or unrelated purposes unless otherwise indicated at the time of collection of the data in accordance with applicable law.

Personal data may be transmitted internationally through the ONTEX worldwide organization or to third parties and all other Ontex company responsible as required for business purpose from time to time. A list of such data recipients will be made available to you by writing to us at:

France: iddirect-fr@ontexglobal.com
BLX: iddirect-belux@ontexglobal.com
Ontex global: id.info@ontexhc.com
Ontex Agency partner: info@helloagency.com

This may include transfers outside the European Economic Area, including in countries that may not offer the same level of data protection as in the European Economic Area. ONTEX will take appropriate safeguards so that personal data remain subject to appropriate level of protection in accordance with applicable Data Protection Law for the purposes identified above. By providing personal data to ONTEX through this Facebook Page, you are consenting to such transfers.

Where appropriate or required, personal data may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.

Information security

We have appropriate technical and organizational security measures, including commercial standards of technology and operational security in place to protect the personal data provided by Visitors from against accidental or unlawful destruction or accidental loss, alteration unauthorized access, disclosure or transfer, misuse, and against all other unlawful forms of processing, as required under applicable Data Protection Laws .

Children's privacy protection

ONTEX understands the importance of protecting children's privacy in the interactive online world. The Facebook Page covered by this privacy policy is not designed for or intentionally targeted at children of 18 years of age or younger.

ONTEX does not sell products for purchase by children. If you are under 18, you may use this Facebook Page only with the involvement and supervision of a parent or guardian.

Visitors' questions

If you have any questions or concerns regarding your privacy while using this Facebook Page, please contact us by sending an e-mail to one of the following addresses:

France: iddirect-fr@ontexglobal.com
BLX: iddirect-belux@ontexglobal.com
Ontex Global: id.info@ontexhc.com
Ontex Agency partner: info@helloagency.com

Cookies

The Facebook page uses cookies. Since only Facebook will be placing cookies, reference is made to the Facebook Cookies Policy (see link).

Update to this Privacy Policy

If ONTEX changes its privacy practices, an updated version of this privacy statement will reflect those changes and we will notify you of such changes by updating the effective date at the top of this privacy statement. Without prejudice to your rights under applicable law, ONTEX reserves the right to amend this privacy statement from time to time to reflect technological advancements, legal and regulatory changes and good business practices.

2. ONTEX' iD (Invisible Solutions for a life in full view) Facebook House Rules

Click here to see the Facebook House Rules.

3. ONTEX' iD (Invisible Solutions for a life in full view) YouTube Privacy Statement

Introduction

This privacy statement applies to Ontex BV, with registered office at Genthof 5, 9255 Buggenhout, Belgium, registered in the Crossroad Bank for Enterprises under number VAT BE 0419.457.296 RPR Gent Division Dendermonde (“ONTEX”) and any of its affiliates which control and make use of Visitor (being every person who views, shares, likes, comments and/or takes any other actions with respect to the iD Youtube page, hereinafter: “Visitor”) information collected via the iD Youtube page at the following address: www.youtube.com/channel/UC6Xt_hNdoAmVmHvMHpNxiIA.

If you as a Visitor access, choose to register or submit personal data to this Youtube Page, you agree to the use of such personal data in accordance with this privacy statement. Please note that this Youtube Page may contain links to other Youtube pages or websites that are not operated by ONTEX, for which ONTEX is not responsible and that are not be governed by this privacy statement. You should check the relevant third party's Youtube page or website and relevant privacy statements for more information about their processing of your personal data.

Your use of this Youtube page is subject to this privacy statement and the iD Youtube House Rules located here.

Your use of the Youtube page signifies that you agree to the collection, processing, use and transfer of your personal data as described in this privacy statement. Such acceptance and agreement shall be deemed to be as effective as execution of this privacy statement by a written signature performed manually by you, and this privacy statement shall be deemed to satisfy any writings requirements of any applicable law, notwithstanding that this privacy statement is written and accepted electronically. Our records of the date on which you accept this privacy statement, and the effective date of all future changes to this privacy statement, shall be conclusive evidence as to the effective date.

If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please direct your questions by writing to us at:

Belgium
Ontex BV
Genthof 5
9255 Buggenhout
Belgium
Email: iddirect-belux@ontexglobal.com

France
18, rue de Croix-BP129
59443 Wasquehal Cedex
France
Email: iddirect-fr@ontexglobal.com

Please be aware that the Youtube Privacy Policy located here is also applicable, this in addition to the application of this privacy statement.

Information collection

ONTEX shall collect personally identifiable information about you ("personal data") via the Youtube Page during your visit on the Youtube Page. Such personal data may consist of, but is not limited to, your name, email address, telephone number, country, birthday, choice of language, profile or certain credit or debit card data, and all relevant Youtube profile information as made available/accessible by Youtube.

Use of personal data

The Visitor's personal data provided will be processed in accordance with applicable data protection and privacy laws and regulations, including the Data Protection Directive 95/46/EC and implementing local laws, as may be amended, replaced or repealed, including by the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”) once it comes into effect on 25 May 2018 (hereinafter, the “Data Protection Laws”). For the purposes of this privacy statement, ‘personal data’, ‘data controller’, ‘data processor’, ‘data subject’ and ‘processor/processing’ shall have the same meaning as in the applicable Data Protection Laws.

Ontex acts as data controller in relation to the processing of your personal data and will process your personal data for the following purposes: Visitor administration, processing and monitoring any Comments posted on the Youtube Page, after-sale services and management of the customer relationship, improving our Youtube page and ONTEX’ products and services and, subject to your consent as required under applicable law, direct marketing for ONTEX’ products and services (including the sending of our newsletter if you subscribe thereto) and Visitor re-targetting. We will ensure that our marketing activities comply with the applicable law, and implement procedures to obtain necessary consents before sending you emails containing information about ONTEX offerings. You may at any time request that we discontinue sending you such materials.

Each Visitor has the right, without having to provide any motivation, to oppose the processing of his or her personal data if this personal data is used for purposes of direct marketing.

Oppositions can be sent, free of charge by email to:
Belgium: iddirect-belux@ontexglobal.com
France: iddirect-fr@ontexglobal.com

Or

By sending a letter to the following address:
Belgium:
Genthof,
9255 Buggenhout
Belgium

France:
18, rue de Croix - BP129
59443 Wasquehal Cedex
France

Each Visitor has the right to access and correct personal data processed in the files of ONTEX that relate to him or her, as well as to exercise other rights under applicable Data Protection Laws. This access and correction right may be exercised by contacting Ontex at the email address above. With regard to the access and correction of personal data processed in the files of Youtube, reference is made to Youtube Privacy Policy (for link: see above).

ONTEX takes all reasonable measures to ensure confidentiality of the personal data communicated by the Visitor. Each Visitor however acknowledges that transmission of personal data via Youtube, or more generally via the Internet, is never without risk. To the fullest extent permitted by law, the Visitor agrees, therefore, that any possible direct or indirect damage that he or she would suffer following an illegal or wrongful use of his or her personal data by third parties who do not have authorization to do so, can never be allocated to nor recovered from ONTEX.

Disclosure of information to third parties

Although we may provide Visitors’ personal data to service providers that process personal data on our behalf, as a data processor, we do not share Visitors’ personal data with third parties for secondary or unrelated purposes unless otherwise indicated at the time of collection of the data in accordance with applicable law.

Personal data may be transmitted internationally through the ONTEX worldwide organization or to third parties and all other Ontex company responsible as required for business purpose from time to time. A list of such data recipients will be made available to you by writing to us at

France: iddirect-fr@ontexglobal.com
BLX: iddirect-belux@ontexglobal.com
Ontex global: id.info@ontexhc.com
Ontex Agency partner: info@helloagency.com

This may include transfers outside the European Economic Area, including in countries that may not offer the same level of data protection as in the European Economic Area. ONTEX will take appropriate safeguards so that personal data remain subject to appropriate level of protection in accordance with applicable Data Protection Law for the purposes identified above. By providing personal data to ONTEX through this Youtube Page, you are consenting to such transfers.

Where appropriate or required, personal data may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.

Information security

We have appropriate technical and organizational security measures, including commercial standards of technology and operational security in place to protect the personal data provided by Visitors from against accidental or unlawful destruction or accidental loss, alteration unauthorized access, disclosure or transfer, misuse, and against all other unlawful forms of processing, as required under applicable Data Protection Laws.

Children's privacy protection

ONTEX understands the importance of protecting children's privacy in the interactive online world. The Youtube Page covered by this privacy policy is not designed for or intentionally targeted at children of 18 years of age or younger.

ONTEX does not sell products for purchase by children. If you are under 18, you may use this Youtube Page only with the involvement and supervision of a parent or guardian.

Visitors' questions

If you have any questions or concerns regarding your privacy while using this Facebook Page, please contact us by sending an e-mail to one of the following addresses:

France: iddirect-fr@ontexglobal.com
BLX: iddirect-belux@ontexglobal.com
Ontex Global: id.info@ontexhc.com
Ontex Agency partner: info@helloagency.com

Cookies

The Youtube page uses cookies. Since only Youtube will be placing cookies, reference is made to the Youtube Cookies Policy (see link).

Update to this Privacy Policy

If ONTEX changes its privacy practices, an updated version of this privacy statement will reflect those changes and we will notify you of such changes by updating the effective date at the top of this privacy statement. Without prejudice to your rights under applicable law, ONTEX reserves the right to amend this privacy statement from time to time to reflect technological advancements, legal and regulatory changes and good business practices.

4. ONTEX' iD (Invisible Solutions for a life in full view) YouTube House Rules

Welcome to the iD channel on Youtube!

This is your Youtube channel and we really want you to get involved and show your support for iD on Youtube. The iD Youtube Channel will mainly be used by iD and Ontex to post video’s about iD’s brand story, managing incontinence and healthy lifestyle, products (e.g. to illustrate application techniques, to give web-series for product launch, etc.), services and other such video content relevant for what brand iD stands for, while users will be able to ask questions or give Comments (in the broad sense of the word) on these video’s. Comments posted by fans on this iD Youtube Channel do not necessarily reflect the views of iD and Ontex. No Comments expressed on the iD Youtube Channel (irrespective by whom) are, or can be considered, as an advice from a medical or any other nature.

By visiting the iD Youtube Channel, users agree to comply with these iD Youtube House rules, as well as Youtube’s Terms of Service (and any other applicable terms and conditions of use on Youtube).

All users are solely responsible and liable for their own Comments. iD nor Ontex can be held responsible or liable for any Comments on this iD Youtube Channel. iD and Ontex have the right (but not the obligation) to monitor all content on this iD Youtube Channel. Consequentially, iD and Ontex may – at their sole discretion – remove Comments posted which:

  • - Are off topic, inappropriate, or objectionable;
  • - May violate any applicable laws, rules, or regulations;
  • - Are indecent or abusive;
  • - Are for commercial or self-promotional purposes;
  • - Are likely to cause injury or offense of any kind;
  • - Are fraudulent, false or misleading, including the impersonation of other people;
  • - Are slander, libel or defamatory to any person or entity;
  • - May infringe or violate the intellectual property rights, contract rights, or any; other rights of Ontex or any third party;
  • - May contain software viruses or any other malicious code;
  • - Are not considered in the interests of the iD or Ontex community.

All users must also expressly acknowledge and agree that the iD Youtube Channel is a means of public and not private communication, whereby Comments posted can be accessed by the general public. Due care should be taken when sharing private information. To the extent required, all users authorize and license Ontex, owner of iD, to copy, reproduce, communicate, process, distribute, perform, and display the content users post for the purposes of providing the iD and any associated services (in a broad sense) to them. To learn more about how your privacy is protected, please read the Youtube Privacy Policy located here: www.youtube.com/static?template=privacy_guidelines, as well as the iD Youtube Privacy Policy located in point 3.

iD and Ontex try their utmost best to reply to all user’s Comments, although this might not (always) be possible due to various circumstances such as the great number of Comments.

Thank you very much for your cooperation.