Within 14 days after the delivery you can return the goods if the bags are not opened or damaged. Contact our Help Desk by email at shopUK@ontexglobal.com
or by calling us on 0800 389 6185
mentioning your order details (number, products and quantity). We will process your request according to your specific needs and we will give you all details on how to prepare the goods to be picked-up by the courier. You only have to pay for the costs for returning the goods, amounting £12: this will be dedicuted from your refund.